Dr Horton Warranty Tech - Customer Service Representative D.R. Horton Employee Review

5.0
Jan 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Well balanced, no mandatory overtime, weekends off, hands on labor/ computer work. You meet a variety of different people from different backgrounds. Self starting and not micromanaged unless underperforming. Endless things to learn and improve yourself in your career on the daily. Benefits- Health, dental, eye. 401k with 50% up to 6% match. Stock with 15% discount on Dr horton stocks through Charles Schwab brokerage.

Cons

Rely on superintendents to finish their work, so it doesn’t fall on you. Dealing with customers who have unrealistic needs/ desires, who do not understand what is under warranty. There is not an official training program, in other words thrown into the field. If you do not have previous construction experience or basic understanding of it, it could be a challenge.

Explore other reviews about D.R. Horton

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and culture

Cons

The wages are below average of competitors

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D.R. Horton Response
13h
Thank you for taking the time to share your experience. We are grateful for your contributions and wish you continued success! If you would like to share additional feedback, please contact careers@drhorton.com.
3.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

High volume sales and great pay

Cons

They work you like a slave, there is no work-life balance, and most people end up divorced and in the hospital due to the insane amount of stress. Average tenure is 3 years for this position, but if you can stick it out for 3 years, it's potentially life-changing money. They have intentionally created an environment where only the strong survive. Have an exit-strategy and a back up plan for when things hit the fan.

1
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D.R. Horton Response
4w
We are disappointed to hear your time with D.R. Horton did not meet your expectations. We truly value your feedback and are always working to improve. If you would like to discuss more, please reach out to careers@drhorton.com.
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