Experience working so far - Customer Service Representative D.R. Horton Employee Review

3.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Great place to learn the process of home building. Many different career paths to choose from within the company.

Cons

Management is extremely catty. The decision is divided into teams, within the different teams there are little cliques just like in highschool. Almost like the movie Mean Girls. If you don't "fit in" life will be more "difficult" for you or you get overworked, harassed, or they make you want to quit. Was not made clear to me upon entering the company that the bonuses that we might get quarterly added to your salary total get taxed 49% no matter if you get the "full" bonus amount sor not. Also verbal promises that were made on the way in do not get seen all the way through. Raises and transfers are almost non existent. Only if you are one of the chosen ones it seems like.

Explore other reviews about D.R. Horton

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

You get paid well. The more you care, the better the reputation you will create and the better the clients will be.

Cons

Depending on community you get it can be more of a grind and take some time to get it running the way it needs to be. The drive to a community may be far from your house.

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D.R. Horton Response
3w
Thank you for taking the time to share your experience. We are grateful for your contributions and wish you continued success!
5.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing team environment. Pay and benefits are very strong as well. They take care of their employees.

Cons

Be expected to put in more than just the typical 9-5 work schedule.

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