Wasn't Bad After All... - Technical Support Specialist DAT Solutions Employee Review

3.0
Jan 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits, job coaching, company advancement, and learning an industry many people take for granted.

Cons

Working remote seemed disorganized. As a support/call center, many agents were pulled between phones, email, and chat support. Very busy phone hub, which is not the con, but the lack of structure made it difficult to take time and do the job right. Everything felt rushed.

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DAT Solutions Response
5y
Thanks for taking the time to share your feedback. We’re glad that you share our appreciation for our unique and important industry! We know that having to make a quick transition to remote can make for a less-than-smooth process, and we’d be interested in hearing any further feedback about how we could improve, especially for our support team. Feel free to send us an email at RecruitingTeam@dat.com!

Explore other reviews about DAT Solutions

5.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits and pay. Great leadership and management

Cons

Promotions happen slowly in the sales department

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

None really.. they are the worst

Cons

If you're sharing your personal experience, it's best to stick to specific observations and avoid statements that could be interpreted as factual accusations. Here's a rewritten review: > 1 Star My experience at DAT Solutions was extremely stressful and disappointing. Management and supervisors often presented themselves as supportive, but I frequently felt that business priorities came before employee well-being. The workload was often overwhelming, and I felt there was little concern for work-life balance. The environment could be very political at times, and I experienced situations where coworkers were not always supportive or collaborative. The company also has a significant global workforce, which may impact opportunities and team dynamics depending on your role. In my opinion, leadership within Product Support II and the Specialist teams was one of the most challenging aspects of working there. Communication, recognition, and employee support did not meet my expectations. Overall, this was one of the most stressful places I've worked, and I would not recommend it based on my personal experience. This version is more likely to be accepted by review sites because it focuses on your experience rather than making claims that may be difficult to verify.

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