Meh - Customer Happiness Associate DECIEM Employee Review

2.0
Aug 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Discount, co-workers. I've made friends at this company and the products are generally great.

Cons

The culture and working environment used to be more relaxed and friendly. Lately, it's tense. I understand that they've received feedback in the past that staff wanted more structure - recently however, the micromanaging is becoming completely overbearing, patronising and just anxiety-inducing. Managers seem to have taken some managerial course and their language when speaking to us is just condescending buzzwords. The company talks a big game about mental health but managerial teams (across departments) don't take it seriously. HR seems inflexible and is a good reminder that HR is ultimately on the managers' and company's side. Feedback on processes is received but not really listened to by middle managers - there's just a defence couched in buzzwords. I have no idea if this is all related to the Estee Lauder takeover or not.

Explore other reviews about DECIEM

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

A company truly committed to and lives by its values its the first time I had seen that in retail . The company also stays on top of training in a structured and timely manner so you're always up to date and are given the proper information. Good pay as well, amazing discount this job is very interesting if you are passionate about cosmetics.

Cons

For me it was not having flexible hours

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DECIEM Response
2mo
Thank you for taking the time to share your feedback and your experience with us. We deeply appreciate your feedback.
4.0
Dec 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Overall a good company in the retail skincare space. Well organized corporate. Canadian own company. Honestly in these jobs what really makes or breaks it is your coworkers and manager. Good regional manager in the US. Great skincare for a good price and I stand by that even though I no longer work there.

Cons

It's retail, never enough money. No real growth if you're located in US

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DECIEM Response
6mo
Thank you for sharing your feedback as it helps us identify our opportunities and allows us to implement positive changes moving forward. We are always looking for ways to improve and to make DECIEM an amazing home for our entire team as we continue to grow.
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