It is amazing to me that DHI Mortgage does as much volume as they do – I don’t mean that as a compliment.
The work environment is toxic. There is a reason this company has serious turnover issues. I don't recall having a job at any other company where it was acceptable for coworkers to talk to each other in such a disrespectful manner.
The pay is significantly lower than industry norm, for Loan Officers and Loan Processors. Because the commissions are so low, employees must do much more volume than they would at other companies to make the same living. Because the employees must do so much more volume to break even, the rate of mistakes and customer service issues increases significantly. When things go wrong (which they do A LOT), management does not have the time to help troubleshoot in depth (because they also are dealing with much higher volume than can be reasonably managed), so the employees that do a better job of pointing fingers at others avoid the blame.
On the note of management, you can’t count on your manager to help with interpersonal issues OR technical issues. The most common complaint I hear among employees: “I wish management had our back”. You are on your own at this company.
DHI Mortgage is WAY behind the others when it comes to technology investment and has a wildly inefficient bureaucracy. This means that you have less powerful (and slower) tools for managing your high volume. It’s a classic set up for failure.
So happy to be moving on from this place.
