Worst Position Ever - Customer Engagement Specialist DICK'S Sporting Goods Employee Review

1.0
Mar 9, 2012
Recommend
CEO approval
Business Outlook

Pros

This position is seriously the easiest job. You stand in one spot all day and repeat yourself. You occasionally answer the phone and transfer calls, and also guild people in the right direction for their purchases. If you don't mind being bored, this position is for you.

Cons

Management will constantly be on you about doing your job correctly, even if you are! They will watch you and listen to everything you do by, "hiding". You get trained for ONE DAY, and they expect you to know exactly what to do, and when you have questions about something, they get mad because your bothering them while they sit in the back with the other managers. And then, if you screw up, they get angry, and this is because no one is ever trained properly.This position, really isn't as effective as what the managers think. Alls you do your whole shift is say, "Hi, how are you. What brings you in today?" But saying "what brings you in today", sometimes makes customers uncomfortable and angry because they dont want to be bothered. I believe greeting is ineffective.

Explore other reviews about DICK'S Sporting Goods

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy, flexible schedule with nice co-workers

Cons

Nothing but nice things to say about the company.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO with 401k match is awesome

Cons

- Performance expectations were often unclear or inconsistently communicated, Feedback was reactive instead of timely and actionable. - Leadership quality varied dramatically by manager, with limited coaching or mentorship. - Constant shifting priorities without adjusting expectations or workload. - Psychological safety was lacking, Honest communication feel risky. - Leadership messaging around culture didn't match day-to-day reality. - Process was often valued more than impact or results. - Compensation well below market, w/little flexibility during negotiations. - I felt excluded from key conversations and opportunities that were important to my success.

1
See reviews by: Helpful|Rating|Date|All