Softlines Manager - Assistant Store Manager Softlines DICK'S Sporting Goods Employee Review

1.0
Nov 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Relationships I built with the customers and people I worked with.

Cons

It was the most toxic work environment I have ever encountered in all my years of retail. The store was underperforming and understaffed due to this. The only time my DM reached out was to tell us how terrible we were doing. I attempted to voice some of my concerns with him before looking for another job-he ignored my request and avoided me for months after. I considered reaching out to Human Resources, but by this point I knew confidentiality would be non-existent. I feared retaliation and the open door policy was non-existent. There were inappropriate relationships in the store amongst other things. This made having a positive work environment impossible. I felt it best to just find another job and get out without putting up a fuss. This company treats their external customer better than their internal customer-shame on you. If you treat your people right, they will inturn treat your customers right. This organization has much to learn on how to treat their people. Until they realize this-they will remain in the red and probably file for bankruptcy again.

Explore other reviews about DICK'S Sporting Goods

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Employee Discount Opportunity to provide customers an experience in which they can be confident in buying a new shoe for style, function and support-related reasons. Great selling tools, devices and display fixtures to work with

Cons

This is not really a con since I believe it is an important part of the job. Newer and current workers may need to keep up up to date and do research on products in order to be able to help customers effectively and efficiently.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO with 401k match is awesome

Cons

- Performance expectations were often unclear or inconsistently communicated, Feedback was reactive instead of timely and actionable. - Leadership quality varied dramatically by manager, with limited coaching or mentorship. - Constant shifting priorities without adjusting expectations or workload. - Psychological safety was lacking, Honest communication feel risky. - Leadership messaging around culture didn't match day-to-day reality. - Process was often valued more than impact or results. - Compensation well below market, w/little flexibility during negotiations. - I felt excluded from key conversations and opportunities that were important to my success.

1
See reviews by: Helpful|Rating|Date|All