Dont beleive the HYPE - Customer Service Specialist DICK'S Sporting Goods Employee Review

1.0
Jan 9, 2011
Recommend
CEO approval
Business Outlook

Pros

If you like working in a Sports store and not doing much then Dicks is the place for you. The staff is nice and the managers leave much to be desired. If you just need a job this is the place to be.

Cons

no benefits leads in the building act like team members Managers need to manage and not worry about their next level hire people that want to work not just have a title in the building solve issues in the building proactively and not waiting till after the fact stop putting so much pressure on frontend about the score cards

Explore other reviews about DICK'S Sporting Goods

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy, flexible schedule with nice co-workers

Cons

Nothing but nice things to say about the company.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO with 401k match is awesome

Cons

- Performance expectations were often unclear or inconsistently communicated, Feedback was reactive instead of timely and actionable. - Leadership quality varied dramatically by manager, with limited coaching or mentorship. - Constant shifting priorities without adjusting expectations or workload. - Psychological safety was lacking, Honest communication feel risky. - Leadership messaging around culture didn't match day-to-day reality. - Process was often valued more than impact or results. - Compensation well below market, w/little flexibility during negotiations. - I felt excluded from key conversations and opportunities that were important to my success.

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