Making improvements - Customer Service Representative III/Tech Support DISH Employee Review

4.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Steady Pay. Chance for bonus pay. I am not sure about some of the reviews here. This company has been very good to me. Working with my going to school, helping pay for it. Getting constructive feedback on how to balance the required stats. Good work gets recognition and improves chance of moving up. I think the company is moving in the right direction business-wise and in improving the overall morale of employees

Cons

Dealing with irate customers. Having customers give a bad score when it had nothing to do with what you did. Those bad scores can cost you bonus and hurt your chance of moving up in the company. The way those scores are handled is not very effective but I am not sure for a better solution.

Explore other reviews about DISH

5.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

great pay with good overall benefita

Cons

high pressure upselling is always required

avatar
DISH Response
8mo
It's fantastic to hear that you feel valued through our great pay and good overall benefits package. We work hard to ensure our compensation remains competitive because we truly believe in rewarding our employees for their dedication and hard work. We recognize your point regarding the sales environment and the high pressure associated with upselling. We strive to provide all of our teams with the best training and support possible to meet business goals while still delivering excellent customer experiences. We are continuously looking for ways to refine our sales approach to make it effective yet sustainable and positive for our team members. Thank you for taking the time to share your perspective with us. We value all feedback as it helps us in our ongoing efforts to foster a positive and supportive workplace.
4.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

There's a good opportunity to make GREAT money. Even the base salary is okay.

Cons

I really don't have any. Yes, there are upset people but that's business.

See reviews by: Helpful|Rating|Date|All