Pros
The job is relatively easy if you have prior help desk and customer service experience
Cons
Well off rip the environment feels like high school, team leads and agents creating separate group chats to talk down and make fun of new agents. Certain team leads walking up and down cussing loudly while you are taking phone calls. Not sure how one can become a team lead when they do no portray team lead characteristics. During my short amount of time there we received new management and never once did the manager ever make theirself available to introduce themself to us. Granted I get it the other agents that have been there for little over a year are extremely hostile and have bad attitudes. I would’ve still expected the new manager to introduce themself. This same culture then followed with the new trainer as well. Another thing I do not like that the new manager does is tell new agents whenever they come on board that there is many opportunities to grow. Again, now that I’ve been there for a few months and so has the manager. Why don’t they express that to other agents? Like we never have meetings that allow us to discuss career development towards other areas.. We never have one on ones either? Why are all these promises granted to new hires but there are never any talks to current agents?
