Corporate Out of Touch - Store Manager DSW Employee Review

1.0
Jun 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Good wages and benefits for managers. Good products with few customer complaints. Liberal return policy to help provide good customer service. Beautifully designed new stores with lots of inventory.

Cons

Corporate representative visits to the stores are a terror. All managers within each region communicate furiously trying to assist each other in preparing for each corporate visit. Corporate personnel have a degrading and demoralizing effect on you and your assistants. Corporate representatives often say "Treat it as if it were your own store", but of course you cannot implement any strategy of your own without facing extreme criticism. Corporate expectations regarding labor hours per task are completely without reason. There is no operations manual, and policies change constantly.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The job it self is easy and not very fast pass.

Cons

Not always easy to get time off.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

30% Employee Discount, sometimes around the holidays they'll have an additional for employees. Sometimes you'll get along with other associates.

Cons

- Poor hours, which goes both ways, you could either get not enough or too many hours. I was pulling around 30hrs a week for the first few months when I first got hired. - No appreciation or acknowledgment if you're actually doing the work and not just focusing on looking good for the customers. - Poor management. No communication in between the superiors, none of the updates they get (as far as procedures and what not) get passed down to the employees that actually need to use that information. - You won't be able to do anything about thieves, other than make them known to managers, and attempt to watch them while juggling a thousand other things. - No room for growth unless you've gotten hired through nepotism or you're willing to lose your soul for that job. - No adequate raises. I started at 15.50$ and ended at 17.70$ and I worked there for nearly 4 years (2 months shy) putting in a ton of effort.

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