Pros
Though your salary the work life balance is great, about 40-45 hour work week. The salary is very competitive. Great vision followed by great values.
Cons
Too many initiatives at once. The pressure to balance service and the tasking is not feasible with payroll allotted. The tablet goals are terrible too, I get it's a technology driven culture however at the end of the day the customer just wants rung up and go and they could care less if it's at the cash wrap or a stupid tablet. The RD visits aren't what they should be- more support and positive energy versus intimidation and barking. The DM's and RD's spend too much time making sure the values are lived to sales associates but SM's feel unappreciated and all efforts are overlooked with little to no recognition- it's a double standard. The complaints versus compliments goal (7:1) is absolutely ridiculous. Though it's understandable it's not a realistic goal to attain, I guarantee most compliments in stores are friends of employes so stores ratio looks great. There's no "benefit of the doubt" when a customer complains about some things. SM's have to walk on eggshells to make decisions when dealing with difficult customers in fear of a complaint, it's the end of the world when it happens. There's not much celebrated amongst the SM's, we only feel special once a year during the SM conference.