A great company, poor upper leadership, unexperienced DM - Assistant Store Manager DSW Employee Review

3.0
May 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Great Company Competetive Wage Fashion Forward Selling strategy is admirable Customer Focus Expectations are high but with collaboration, they are not hard to meet.

Cons

I worked for DSW for a few years and for the most part, found it very enjoyable. The company sets a standard when you are first hired, that there is a huge focus on work/life balance. I found this to be very untrue. The managers consistently gossip amongst one another and will go to no expense when putting others down and building themselves up. This I did not find true within the associates only the store management. They encourage you to reach out to your superior when a situation in your store in unresolved. When you do reach out to your superior, they tend to not listen or resolve anything due to lack of inexperience. If you have an emergency, forget it. They will not even work to accomodate any life issue that you are dealing with. If your manager has a personal issue with you or anyone else, that person is completely disregarded.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

The job it self is easy and not very fast pass.

Cons

Not always easy to get time off.

2.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

30% Employee Discount, sometimes around the holidays they'll have an additional for employees. Sometimes you'll get along with other associates.

Cons

- Poor hours, which goes both ways, you could either get not enough or too many hours. I was pulling around 30hrs a week for the first few months when I first got hired. - No appreciation or acknowledgment if you're actually doing the work and not just focusing on looking good for the customers. - Poor management. No communication in between the superiors, none of the updates they get (as far as procedures and what not) get passed down to the employees that actually need to use that information. - You won't be able to do anything about thieves, other than make them known to managers, and attempt to watch them while juggling a thousand other things. - No room for growth unless you've gotten hired through nepotism or you're willing to lose your soul for that job. - No adequate raises. I started at 15.50$ and ended at 17.70$ and I worked there for nearly 4 years (2 months shy) putting in a ton of effort.

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