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DUMAC Business Systems, Inc.

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DUMAC Business Systems, Inc. reviews

Been here 2 years and overall it's a great job. - Quick Service Help Desk Analyst DUMAC Business Systems, Inc. Employee Review

4.0
Jun 20, 2018
Quick service help desk analyst
Recommend
CEO approval
Business Outlook

Pros

There are a lot of pros that outweigh the cons of the business. The company is constantly moving up employees. There is constant room for growth. The company feeds you! Every last friday and every weekend you get a free meal. The company rids the ugliness. The company doesn't tolerate any inappropriate behavior in terms of harassment or name calling regardless if it is a joke or not, if you do that YOU WILL BE GONE, which is wonderful and I feel rare in current business offices! Currently I am still employed but have already put in my two weeks. I've only done so because I am moving to a different state to pursue other goals. But if that were not happening I could see myself staying here a long time. Overall the job isn't that difficult. The frustration comes from call volume and work load and the ignorance of the people you have to talk to on the phone. Great place to work. Solid pay. Lots of PTO. Highly Reccomended!!!

Cons

There are a few cons. The company is short staffed and has a large base of customers. Hundreds of people call into the help desk everyday but there are only a few dozen employees at the help desk. There are times that it gets overwhelming. The people you talk to have no experience or training, so they have no idea what you're talking about when you need to walk them through something. Management does all they can, but based on how busy they are all the time, sometimes they are not able to provide the help needed. But they do try their very best.

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DUMAC Business Systems, Inc. Response
8y
Thank you for taking the time to provide feedback. We are working diligently to staff appropriately and appreciate everyone’s effort each day to service our customers. We are always working on ways to retain employees and opportunity for advancement plays a large part in that. Working for DUMAC most certainly can turn into a career for those that want it and we have several employees that can speak to that. We have incredible opportunity and growth potential for anyone that has the right attitude, work ethic, and is willing to put forth the effort. Thank you again and best of luck to you!

Explore other reviews about DUMAC Business Systems, Inc.

5.0
Dec 14, 2022
Tar
Recommend
CEO approval
Business Outlook

Pros

Great opportunities for advancement and growth.

Cons

None I can think of at this time.

2.0
Jan 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My coworkers are great. We have each other's backs and work together well. I love my job and what I do. Have had the flexibility to work from home or come into the office as needed.

Cons

The people higher than the managers and the owners. Company has had good flexibility about work location for the past 6 years. Suddenly bought a new building so now arbitarily decided everyone has to come back to the office. It's all about control and butts in seats. Company can't afford to lose more people but I suspect they will over this bone-headed move.

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