Pros
Good starting pay and benefits
Cons
I worked in the call center for DaVita taking calls from patients, social workers, facility administrators and various other people to set up dialysis treatments for traveling patients. On an average day, there would be so many phone calls in queue it was incredibly overwhelming. In addition to the phone calls, you were expected to write several emails requesting a "status" on a patient's request to have treatment in a facility, most of which goes unanswered and showing that a huge majority of DaVita teammates DO NOT care about the patients. As far as the atmosphere of the call center was concerned, a lot of changes were made on a daily basis to simple procedures, making tasks more difficult and time-consuming. The office is micromanaged to death with managers, supervisors and seniors who constantly walk around and antagonize you because you are not one of them. There were weekly, sometimes more than weekly, meetings called "homeroom" which was used to give affirmations to other teammates for ridiculous things such as "thank you for helping me with my emails" or "without you, i would have lost that patient's records." (By the way, most call center reps have no medical training and are forced to review medical records and just "figure it out"). Management will interrupt the busy workday for these "homerooms" and use child-like activities to promote their "core values" while backstabbing you with petty gossip. The company started expanding so much at one point that you couldn't possibly keep up with everyone's name and the newer teammates weren't properly trained. This is one of those companies that you have to constantly look over your shoulder and cover your ass or else you'll become a social pariah with the other teammates.
