Pros
The only cyber company that will hire you with 1-2 yrs sales experience. You'll go far if you show up every day and work without complaining. Company is ever-changing. 10 years from nothing to multi-billion valuation. Of course there are growing pains. This has been a direct sales model for 10 years so we've had to throw heads at the problem without the proper distribution in the channel like more mature cyber/IT companies. People complaining about the lack of experience across the board have never worked at a high-growth startup. We're just starting to mature now. New C levels, more focus on the channel. In the medium term there will be less and less salespeople here as we build distribution elsewhere. If you have the opportunity to sell here, use it to springboard your career. No it won't be easy, but you won't find an easy sales job in your mid-twenties in any industry worth being in. The CRM isn't that bad, its just easy to complain about. You get used to it. All of the terrible reviews you see here will likely be obsolete in the next couple of years. The structure of everything is changing. One thing that remains constant - the technology itself. It's superb.
Cons
Work at enough orgs you realize they're all messy and far from perfect. Darktrace included. But this is just reality, especially in a hyper-growth industry. Sometimes speed is the most important thing. Long term, things will stabilize internally at DT and it will become a blue-chip cyber company.