Used to be 4.5 stars. Used to be - Customer Success Manager Darktrace Employee Review

2.0
Dec 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Darktrace has a truly awesome product platform. It cannot be overstated just how amazing of a tool this is.

Cons

Recently acquired and seemingly being squeezed for a quick return. At first it seemed like they may be taking the long and smart road to take Darktrace public in the states after some tough restructuring at the top. But quicker than expected that hit the lower level employees, with teams that already struggled to support their clients being paired down to even more bare bones. Given a chance to fix 3 years of leadership changes that made it all but impossible for new sales people to stay and make their own book of business they instead decided to cut those that were working to do just that, even more surprisingly from a team that was performing higher than any in the business.

Explore other reviews about Darktrace

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay, good culture and great tech sales exposure

Cons

lack of internal promotion path, just overall lack of vertical career trajectory

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Autonomy & Independence: You get great autonomy to build your own schedule. It operates very much like a true field sales motion, which is great if you value independence. Perks: There is a high degree of expense freedom, and the Sales Kickoffs are a definite highlight.

Cons

The company is currently gasping for air and is super misaligned. There is absolutely no sense of direction. The Go-To-Market (GTM) strategy obviously doesn't work because leadership changes strategy it every Half because of poor performance . Turnover is INCREDIBLY HIGH, people was congratulating me that I made it at Darktrace more than a year when I left, which is never a good sign for a company. CEO REPVUE- stated that only 15% of reps hit their goal attainment at Darktrace from it's reviews. If you apply here, you need to know exactly what you are getting into and be willing to work extremely hard just to help dig the company out of a hole.

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