Be Weary of Accepting a Customer Success Manager Position - Customer Success Manager Datadog Employee Review

1.0
Apr 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Datadog has fantastic work perks like paying for 75% of your gym membership, cell phone reimbursement, 3 free catered lunches a week, and a good snack selection.

Cons

CS Leadership offers no guidance or coaching on how to perform the job effectively and efficiently. They bring no value to their employees and do not allow their employees to reach their fullest potential. I requested numerous times for coaching and feedback and I was not provided any feedback or constructive criticism from them. They also are very political and like to play the favorites game. If you are not a favorite then you will not be allowed to take "unlimited time off". There are no KPI's for the role so they can create fake KPI's that never existed to reprimand you. In addition, CS leadership is scatter brained, disorganized, and has poor time management abilities. If you want to grow and expand your skill set is as a Customer Success Manager, then Datadog is not the right fit.

Explore other reviews about Datadog

5.0
Jun 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People first culture, endless opportunities to grow, learn new things beyond your role’s scope and get promoted

Cons

Compensation on a lower end

1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Stock options and gym reimbursement

Cons

Datadog is a very toxic place especially if you’re in a non-tech role where you are deprioritized and uncared for. Talent acquisition has terrible, selfish leaders who only care about themselves and pushing their teams past their limits. Your colleagues will backstab you again and again to gain preferential treatment. The leaders encourage this type of behavior and get excited and make jokes about it. Additionally,I It is an environment riddled with sexism and racism — is it not 2026? NYC at that? The lack of resources and support compared to engineering is astounding. I would never recommend this place to anyone. Many of the good reviews are fake or are by people who perpetuate the toxic culture. The only good thing is the stock options. Stay far away from this place!

3
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