Toxic and Stressful - Customer Success Manager Datadog Employee Review

1.0
May 27, 2021
Recommend
CEO approval
Business Outlook

Pros

You can expense your phone plan Supposedly the office but I joined and left during the pandemic Having the worst manager of my career - this is good as I have now learnt what I don't want a manager or leadership to be

Cons

I was completely over sold on the position, I was looking to work in a less stressful, less sales and more solutions focused environment with strong client services and relationships. I was told this was the case, promised a small renewals target that was achievable, relationship focused work with clients, a healthy challenging yet manageable workload and a friendly almost family like team environment. The only thing to come true was the family environment, but it was a dysfunctional family. Less than a month in I started encountering the practices of bullying, micro-management, shaming (in 1on1s and team meetings) and an increase and not achievable sales target (?!). About 7 out of 90+ people hit their target month on month. On multiple occasions I encountered colleagues not wanting to speak up about stress and bullying as they feared the outcome - whether that is losing good accounts or being fired.

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Datadog Response
5y
Thank you for sharing your candid feedback, and we're sorry that your experience at Datadog was anything but positive. We continue to grow rapidly around the world, and operate in a high growth environment because of the speed at which we're scaling globally. As we grow, we're actively launching manager trainings across the company to help better arm our leaders with the tools to grow successful teams and individuals, and we believe these trainings will help to teach great leadership practices moving forward. Feedback like this helps us understand both what we're doing well and where we still have room to improve.

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5.0
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Pros

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Cons

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5.0
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Pros

great culture, good benefits and perks, fantastic training and support, realistic and achievable quota, really fun people to work with, clear path to promotion

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