Pros
- Great team - You'll enjoy this job if you like working with students - If you plan on staying in higher ed, this role will provide training and knowledge in a number of different areas within student services ( Financial Aid, Academic Advising, Admissions, Registrar, etc)
Cons
Oh man, where do I start? I liked what this role had the potential to be. Unfortunately, it continuously let me down. This role is draining...it's all about the NUMBERS and meeting metrics. The micromanagement makes your head hurt. You have to log everything you do...including bathroom breaks. You have weekly meetings to ensure that you have enough talk time on the phones, that you're making enough outbound calls, blah blah blah. You are basically working in a call center and picking up the slack for every other department. I have since moved on to another position in another University. They have A WHOLE DEPARTMENT for ONE of my job responsibilities as an SSA. It's a toxic environment. The people are great but you cant tell everyone is burned out. Really sad to see.
