Have a Plan B - Customer Service Representative DeVry University Employee Review

1.0
Jun 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay & Benefits Time off Employee’s are very kind and understanding of training.

Cons

Hired During COVID-19 pandemic. Based on my experience it took 3 months of a for sure hireable date, 3 interviews. While the team environment was fantastic, I did not feel valued as a new upcoming employee. I felt disposable to the company over what I was told by trainers ‘unheard of’ . Be prepared to Pass your exams 1st attempt!!! Even though you may be told managers will work with you, and you’re doing well… As a minority I did fill out their opportunity grant… Unsure if thats what they wanted in the first place. They are understaffed yet dispose whomever is unfit in their standards without warning & further training. Have a plan B for a job, do not put all of your hopes into this position. The training process information is a TON to retain and expect to know already. I personally do not recommend this University to work for. Hopefully this University can improve their ways to provide a better working environment.

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DeVry University Response
5y
Thank you for taking the time to leave this review. Please know that we take your feedback seriously and would like to learn more about your experience. Please reach out to us by emailing us at Talent_Acquisition@devry.edu.

Explore other reviews about DeVry University

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

DeVry Day was a wonderful example of our positive culture, meaningful work, and commitment to making a difference. Welcoming and congratulating graduates allowed me to celebrate their achievements firsthand and witness the impact of the support and resources DeVry provides throughout their educational journey. The event created a sense of community, recognition, and pride that reflected our dedication to student success. Seeing graduates and their families celebrate this milestone reinforced how our work contributes to helping students achieve their goals and create better futures for themselves

Cons

This event was nothing but spectacular!

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DeVry University Response
3w
Thank you for taking the time to share your experience and for your more than 10 years of dedication to DeVry University. We are delighted to hear that DeVry Day reflected the positive culture, meaningful work, and commitment to student success that we strive to foster every day.
2.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, good benefits, paid time off & the pay.

Cons

They say it’s not a KPI based position but it is. They will not give commission because they say we should be in it for the students and not numbers but the position is solely based on numbers. This is not a warm, team friendly position. Even your team mates are in competition with you. You will work two Saturdays out of the month and sometimes even Sundays and they still won’t be satisfied with your work ethic.

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