Call center job selling expensive tuition to anyone who will go for it - Anonymous employee DeVry University Employee Review

The job description and even the job itself says that we “interview students to determine if they’d be a good fit” while this is not entirely false, it’s misleading. This school will take anyone that meets the minimum requirements, so it’s not an interview by any means. In this role, you cold call 100+ people a day and try to sell them on the school. You have to essentially ignore or deflect any concerns that a student has to try and get them to start as soon as possible. They say it’s all about “helping the students reach their dreams!” but in reality it’s about having the highest number of students you can possibly get. Once the students you do have start, you have to bombard them with calls trying to get them to participate even if they don’t have assignments due for a week. The reason is because we can charge them tuition the second they do. It’s all for money, and there is a reason the graduation rate is so low here. They always say “it’s not about the numbers” but numbers are announced in the team group chat 4-5 times a day. It’s all about numbers, but its not legal to officially set number goals and fire someone if they don’t reach them in an admissions role. The culture here is fine, and the colleagues are nice, but everything is so unnecessarily peppy. You can’t act like a normal person. You have to constantly be engaged in a group chat and share “best practices” that you’ve been asked to do multiple times already during the week. Eventually you’re just repeating the same things over and over.