1.0
Oct 22, 2024
Former employee, more than 1 year
New York, NY
Recommend
CEO approval
Business Outlook
Pros
Have some opportunities to work on special projects, but otherwise on the phone most of the day. Best thing for my resume was learning transcripts.
Cons
High outgoing call volume since most people don't want to be called, and half the people who answer don't want to be called either. Incoming calls are hard to handle because staff isn't properly trained, students and former students are usually calling when angry, and the turnover is so high it's hard to find someone to answer their questions.