Dark days ahead and the ship is taking on water, where are the rats? - Technical Support Representative Dell Technologies Employee Review

1.0
Jan 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Some of the people that work there are great people to be around. The pay is not great but just ok. My now overpriced medical insurance. There is more available parking these days.

Cons

The stress, especially for those in customer facing roles. Opportunities for advancement do not exist anymore. One always has to be on guard because ever since the first round of layoffs the needs of the business will outweigh yours. Promotions do not go to the most qualified. Brown nosers seem to do the best. Having Dell on your resume just isn't what it used to be. Sometimes multitasking isn't the most efficient way to be doing things. No raise this year but I guess that is ok Dell needs that nickel more than I do

Explore other reviews about Dell Technologies

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Huge company with opportunities to grow and work with other teams

Cons

The multiple time zones and countries meant a lot of night or early morning calls. Also layoffs were and are pretty regular.

2.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Looks good on a resume. Benefits.

Cons

Within two years of working for Dell Small Business, they've cut our commission rate at least five times, cut our base salary by over $10,000, had all sellers RTO, and blocked any moves within the company outside of SMB, all while increasing KPIs. Meaning more work and less incentive. The managers have almost no pull and are used as messengers to deliver bad news every couple of months. I would never, in good faith, recommend that any of my friends or family work in this department.

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