Adminstration Skills? - Sales Account Manager - EBD Division Dell Technologies Employee Review

3.0
Mar 15, 2010
Recommend
CEO approval
Business Outlook

Pros

solid product training at the beggining. Decent presales support representatives assisting sales team. Good training on IT hardware on IT storage, servers, virtualization in general. Good commission on high margin deals/sales won...

Cons

extreemly high load of admin yet this role was positioned to me as senior. Had worked in a previous company ( at an equivalent level ) there was a much more structured set up of data on clients which was accurate & was a starting point from which to profile a given enterprise for opportunity, Zero realistic marketing support - eBlasts sent to contacts often moved on from company, inaccurate / non decision making + even in some cases deceased! A very rective 'quotey' type of sales job. If you are lucky your a/c base will hit its own target. If you are not, you could be superman with the portfolio you get & not make target. Had to work with an internal sales trainer who was used to coaching v. junior level sales staff ( from the exponential growth of Dell days ) & was winging it, personally clashed with him which 'blemished' my image on next line manager I had to work with . Had 3 sales managers in 12 months ! . Managers r under a lot of pressure themselves & primarily 'bean count' but are nice people. List RRP's on the quoting systems were way higher than in the market price / web price. So even using say 40% discount in some cases appeared in the eyes of the buyer as just an 20% or so discount...what a mess. The new channel team also is eating up the old 'direct' install base...it's easier for a VAR/ISV/Reseller to sell Dell kit to an exisiting 'dell house' /hardware install base than say againsts competitie HP/IBM kit. this too could be a real challenge. It's a roll of the dice with the place. The recruiter there had genuine hopes for me,despite the fact that I only lasted a year in the company & the fact that she is there 10years + in the Dublin / Cherrywood + Bray sites, she had no clue on the massive adminstrative nature of the job. Usually excellent sales representatives are crap secretaries. Join a Dell / HP / IBM reseller instead ! Had to work on Multiple systems but I beleive now it is all on Salesforce.com

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Pros

Great people, some of the best. Excellent culture

Cons

Rapid changes in directions and strategies

1.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

the people on your team, lots of free food and snacks. sadly thats it

Cons

too many! ive done sales for a long time and i dont remember being in a place thats managed at this poor of a level. this is something you would expect from a start up company not fortune 50. your pay will constantly change and not for the better. they also do a lot of shady stuff with that. un-attainable quota for your account set that will end up putting you in a PIP situation which is basically where you will be let go cause you wont be able to finish it within 30 days. micromanaging using KPI's that make no sense so everyone's just faking them. top to bottom SMB is horrible and just not worth your time and effort. find another company thats more stable so you dont burn your time here and then just leave. everyone who got promoted to MB is either looking for another job, miserable or was let go.

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