.....Disorganized. Not reliable - Customer Service Agent Delta Air Lines Employee Review

1.0
Aug 19, 2018
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved most of the coworkers I worked with. For the most part, meeting many different people was fun and interesting. Staying busy was a plus for me.

Cons

For Ready Reserve overall, it takes quite a while to become full-time; especially if you are not willing to either transfer to a less desirable department within your station or to transfer to a different airport somewhere else in the country. At MSP, there were a lot of issues that we gate agents experienced. Many of these issues negatively affected our work performance. Sadly, management simply never put in much effort to fix many of the issues. Some issues were addressed and fixed but not very many. Trying to get a hold of managers was almost nearly impossible. On many occasions, if we were lucky, it took a couple weeks to get an email response. Some managers abuse their work authority, are unprofessional, and often harassed employees. A few were actually caring and helpful....even were experiencing the same issues as us gate agents because their managers were disorganized and unreliable. In the end, I put in my 4 weeks notice to pursue a full-time career elsewhere. About a week before I was scheduled to leave, a manager asked if there was any chance I could maybe stay at Delta as a ready reserve once I was settled into my new job. I ended up being placed on a company leave of absence with Delta, so this way I could easily come back to work part-time once I was comfortable with my new job. Well....Delta did not keep their word. MSP management ended up saying I was never put on a leave of absence, and that I was not allowed to return unless I reapplied. This right here is a great example of how Delta can be unreliable and disorganized.

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5.0
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Recommend
CEO approval
Business Outlook

Pros

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Cons

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5.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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