Traveling is so fun, until you realize that you're only doing it to get away from an awful day-to-day. - Customer Experience Supervisor Delta Air Lines Employee Review

1.0
Nov 12, 2018
Recommend
CEO approval
Business Outlook

Pros

The only good reason to work at Delta is to be able to travel.

Cons

Management is too worried about their own jobs to worry about you. The only time they speak with you is when you've done something wrong or your numbers are hurting them with their own management. You might go days without even seeing your manager. Everything you do is monitored. From how long your breaks and lunches are (and when you are allowed to take them) to your time spent handling each customer and the ratings they give you through surveys (which most of the time is based on the impression of the company as opposed to you as a worker). If any of those numbers deviate, it's noted on your record and will hurt any chances for promotion. No work-life balance. You might be stuck working mandatory overtime announced on the day-of. And if it snows and you can't get to work? Still your fault. Someone in your family dies? Two days off, that's it. Pay is absolutely horrible based on work load. If they need workers for mid level jobs, they provide "Temporary Duty" assignments under the guise of "development". It's a great way to lower costs by having low level workers doing high paying jobs but maintaining low level pay. Honestly, no amount of travel is worth the stress and low pay. It feels AMAZING for the first year or so, but once you peak behind the curtains, it's really not a great place.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Best ever company to work for

Cons

No cons at the moment

5.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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