They have No idea what they're doing since the Merge - Ramp Agent & Ticket Counter Delta Air Lines Employee Review

1.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Great flight benefits. Great for a daily workout

Cons

When I started I was 1 of maybe 20 in my city. I was hired in the middle of the merger and had to train for northwest AND delta policies. By the time I was put on the ramp Northwest policies were out. Had they used my training time to learn Delta things I would have been more trained for the position but because I wasn't I was scolded if I did not know how to do something. Also, when I was hired I was told my life partner would be able to use my domestic partner benefits since I was gay. BUT as soon as I left for a little vacation they changed it and then I HAD to pay them back for the plane ticket of hers which came out of my LAST check but not before then. NOT friendly with benefits there. Back to when I started. When I started there were around 20 other employees. A month or so into it they kept hiring and hiring because of this my hours went from 40 a week to 7. How can I pay for gas in my car to get to work, to work? They only allowed 4 full time slots to which went to who had more senority. When I began my employment I had some severe health issues which I brought to my managers attention. I was told that as long as I gave them notice of my appointments it would be approved and not marked as an unexcused absence. About 3 months into my employment I found out I had Lymphoma. I informed my manager that I would be under going surgery in a matter of weeks and needed to take it easy as the doctor had ordered(Which I had a note saying so) They (my manager AND a regional manager) told me that I could not work light duty at the ticket counter. Even though there were numerous times when someone hurt their back they would allow them to do light duty at the counter until they felt better which sometimes was weeks. So my options were to either resign and POSSIBLY get my job back after surgery or suck it up and risk my life to work for them. Obviously I chose my life for me and my son over their selfish needs. What really makes me mad about this, is when I went and had surgery I was told I was a very close call. I was on the verge of having Stage 3 Lymphoma which would put me in the survival rate of 55%. 75% if surgery was successful and if Chemo worked. I was treated so horribly I would spit in their face if I saw them again. They were more worried about them then my life.

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5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, flight benefits, I got to see the world while getting paid.

Cons

Lack of a work contract and to work in different time zones.

5.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome company to work for! Fun work environment, cares about employees, great uniforms, competitive pay, just an awesome company to work for! They are very flexible, you can live anywhere in the world you want, as long as your able to get to work when you need to be there!

Cons

At the end of the day, it is a very large corporation. So it is very easy to become just a "number" in the company. The flight attendant group is not unionized, so rules can change very often. Make sure your time management is impeccable, because you cannot be late for work AT ALL, and there aren't many acceptable excuses, even rain is not an excuse.

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Delta Air Lines Response
10y
Thank you for your review and recommendation of Delta. We work hard every day to make Delta a great place to work; it’s nice to hear how much you enjoy our company and our work environment. Our people and our culture are our most important competitive advantages and the direct relationship we have enjoyed with our flight attendants has served our people, our customers and our company very well. To that end, we have a strong open door policy that enables any employee to go directly to a leader with any concerns, and we have hundreds of flight attendants who are actively engaged in our business, providing feedback and working on solutions for their colleagues and our customers. At Delta, a consistent, reliable operation is one of the reasons our top customers come back to fly with us time and again. That makes employee reliability – being on time, every day, for your shift or your flight – especially important. We agree that having a fundamental understanding of the flight attendant role is important for our field leaders, and we also value diversity at all levels of the company. That’s why so many of our field leaders are flight attendant qualified and many still fly when their schedules allow. We appreciate your feedback and will be sharing it with our In-Flight team. –Wendy, Talent Acquisition Team
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