Guest service - Guest Service Supervisor Delta Hotels Employee Review

1.0
Jun 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Not many. This may be a good job for someone who is only interested in a year s work as a brief stop. There are some great people who are working with Delta and it was nice to meet them. The insurance benefits you can buy are good if you can afford them. One star for the good staff you will work with.

Cons

very poorly managed. The upper management recruits supervisors & staff who are dependant on them-ability doesn't seem to be a priority. If you are "in" with a manager you are protected if not you will be blamed for anything which goes wrong. The hotel is the upper managers oyster. They spend most of their time cutting back on staffing levels & adding to staffs workload while they pile in to the trough running up "entertainment expenses for them selves . Most staff are afraid of being fired & are encouraged to run to managers with gossip about other staff. The operation is run like a junior high school popularity contest. A toxic environment The culture & values they have are not practiced.. Management's strategy is to write up as many staff as possible to keep a revolving employment door of fired & hired staff.

Explore other reviews about Delta Hotels

5.0
Apr 22, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fun environment, good schedule,nice people

Cons

distance, not really anything else.

1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It provides an immediate, firsthand lesson in how not to run an organization.

Cons

This is, without reservation, one of the most dysfunctional professional environments I have ever encountered. The organization suffers from a severe deficit in foundational infrastructure: Negligent Onboarding: Training is virtually nonexistent. Compounding this, a pervasive culture of condescension ensures that any pursuit of clarification is met with overt derision and eye-rolling from tenured staff. Arrogant & Insular Leadership: Management operates with an unearned superiority complex, routinely treating subordinates as intellectually inferior while simultaneously fostering a toxic, gossip-driven culture behind closed doors. Exploitative Labor Practices: Expect to have your work-life boundaries entirely obliterated. Leadership routinely demands 16-hour workdays; anything less is weaponized against you and absurdly mischaracterized as "taking a vacation." Severe Resource Starvation: The company is so poorly capitalized (or aggressively mismanaged) that basic, critical operational assets—such as physical keys for guest rooms—cannot be procured. Anemic Staffing Levels: Personnel have been cut to the absolute bone, forcing the remaining, overworked staff to bear the brunt of systemic operational failures.

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