Overworked and poor supervisors - Room Attendant Delta Hotels Employee Review

1.0
Jul 24, 2019
Recommend
CEO approval
Business Outlook

Pros

Co workers were amazing and truly without them I would not have lasted as long as I did.

Cons

First and foremost the expectations on behalf of Delta/Marriott are absolutely insane in terms of the speed that room attendants are expected to work. You want us to do 30+ mins of work in 15 minutes and you want it done perfectly. We are expected to clean the ENTIRE room - beds, bathrooms, floors, walls and everything in between, restock everything, make the beds with not a single wrinkle and shine the silverware at lightning speed. The pressure your supervisors put on us is quite frankly, disgusting. Delta does not care about their employees. They talk all this game when you get hired about easing you into the job, helping you learn etc and my first day working I had a full load and a couple extra because people keep quitting. They pay minimum wage, maybe a touch more and will keep you in part time purgatory so they don’t have to give you benefits. After they decide they like you you get taught ways to cut corners because we simply do not have the time to do what they expect within a working day. It’s sad and leads to mistakes because we are so rushed to clean these rooms and not get in trouble. Treat your employees better.

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5.0
Apr 22, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fun environment, good schedule,nice people

Cons

distance, not really anything else.

1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

It provides an immediate, firsthand lesson in how not to run an organization.

Cons

This is, without reservation, one of the most dysfunctional professional environments I have ever encountered. The organization suffers from a severe deficit in foundational infrastructure: Negligent Onboarding: Training is virtually nonexistent. Compounding this, a pervasive culture of condescension ensures that any pursuit of clarification is met with overt derision and eye-rolling from tenured staff. Arrogant & Insular Leadership: Management operates with an unearned superiority complex, routinely treating subordinates as intellectually inferior while simultaneously fostering a toxic, gossip-driven culture behind closed doors. Exploitative Labor Practices: Expect to have your work-life boundaries entirely obliterated. Leadership routinely demands 16-hour workdays; anything less is weaponized against you and absurdly mischaracterized as "taking a vacation." Severe Resource Starvation: The company is so poorly capitalized (or aggressively mismanaged) that basic, critical operational assets—such as physical keys for guest rooms—cannot be procured. Anemic Staffing Levels: Personnel have been cut to the absolute bone, forcing the remaining, overworked staff to bear the brunt of systemic operational failures.

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