Customer care Union Square - Customer Care Analyst Deltek Employee Review

1.0
Nov 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Good atmosphere within the team. Good place to start your career in IT support. Free drinks and snacks. Deltek offer good benefits.

Cons

Management is poor within the Customer Care team. Case load is too high. All analysts are on around 50-60 cases each and over worked. They hire new people who come in higher up (more money) with less experience, rather than promoting within the team. No support on how to progress at Deltek. Salary is awful and sometimes have to work long hours to meet targets.

Explore other reviews about Deltek

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management of hours and benefits keep me happy. Engaging remote presence

Cons

Salary could be better. Training for some products is non existent and reliance on AI is very high.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay, work life balance, Flex Time, half day fridays

Cons

Micromanaged. They make you do the work for your own layoff.

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