Dennys upper management - Manager Denny's Employee Review

3.0
Mar 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The money can be good and as long as you change your way of doing things every 60 days as upper management does you will do just fine.

Cons

Long hours as manager, Upper management needs to sit down and talk to store management teams about the reality of menus and expectations for employees.Redeclious time frame for food to be cooked and if the customer complains even drunks, you as a manager can't defend yourself.Lets see some of these customers go home and cook a full meal in 10/12 minutes like upper management has taught them to expect from a cooking staff that is feeding anywhere from 30 to 120 customers an hour.Not possible with full restaurant and labor now expected to be about 16 percent.Can't satisfy customers and keep the place cleans with that percentage.Also, the surveys, they are a joke as no one is extremely satisfied at any given time with everything, you are teaching staff to lie and ask customers to give them a 5 so they don't get into trouble.

Explore other reviews about Denny's

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun place to work and learn

Cons

Very long hours no breaks

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Managers, Excellent coworkers, Hybrid, The best office manager ever, Tuition reimbursement

Cons

Sold to private equity in Jan 2026, 3 layoffs in 2 years, 3 CMOs in 3 years, Jan 2025, after a massive layoff, the Dallas employees were told the office was closing and we would be going remote to save money. April 2025 leadership decided we would no longer be going remote and would be moving the office to Grapevine. New office was 4,000 sqft. with approximately 20+ people in office. Dennys spent a lot of money on the office even though the original reason we closed the old office was to "SAVE" money. The Grapevine office was a walk in closet compared to our previous office and most of leadership either never came to said office or visited once for about 15 minutes max. CPO, who championed the Grapevine office and lived in Dallas, was never seen in the office ever Zero money invested in culture, Franchisees run absolutely everything, HR would stop by the Grapevine office randomly for about 5 minutes to do a head count on who was there and then leave, I heard they're moving to 4 days in office rather than 3, Merit increases were a joke, Got rid of the gym membership benefits without communication At the end of the day, Denny's sells extremely overpriced breakfast food and is operating in an oversaturated, declining market. Leadership is under the illusion that Denny's is on the same level as First Watch when in reality, Denny's is comparable to Waffle House/IHOP Quote from current ceo: "First Watch only exists because we let them."

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