Prev. Assistant Manager - Assistant Manager Denver Mattress Employee Review

2.0
Aug 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Relationships with the fellow employees, employee incentives if they reached a certain amount of sales.

Cons

I was asked by my store manager at the time to write a good review on glassdoor when I was still working there. It is retail so you will be working weekends, wouldn't be a problem, but you have to work all day there are no morning and night shifts and it doesn't seem right when the store manager can leave early, yet you or any other employee can't leave. I even asked for 3 days off to attend a funeral, and my request was denied by my store manager. Your warehouse team does not get paid well so there is a lot of employee turnover. It is hard to keep a delivery crew when you try to manage the delivery schedule yet the row keeps working them too hard causing them to quit. I always felt bad calling to customers to tell them they weren't getting their product. As a customer I would be furious, and I have dealt with this first hand. Tons of customers have yelled at me and cussed at me. The pay is there if you are in a bigger store, but if you go to a small store expect a huge pay cut and for the amount of work you have to do it's not worth it. I worked 48-53 hours a week and when the Store manager was gone I would have to work extra. Normally a 75 hour work week. Upper management feed off of young naive people to buy in into the company.

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Denver Mattress Response
8y
Thank you for your review of your experience with us. I would love to talk to you more about your experience so that we can better understand your situation and work to make the improvements as necessary in the market you were in. We never want our customers to wait for their product or our employees to feel that they cannot get personal time for family circumstances, so please feel free to contact me at 303-566-8172.

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