Aug 19, 2014
Denver Mattress Response
11yWe appreciate your review and would like to address a few of the issues you have brought up. 1.) No employees were coerced in their reviews. We told them about the website and if they wanted to post a review, they were welcome to, no matter what they said, which is demonstrated by each person's different experiences. 2.) While I'm not sure what your experiences with the customer opportunity system were, we have found that it is a fair system, allowing for each person to have an equal opportunity rather than an open floor. And, as Store manager, one of your responsibilities was policing the fairness of that system 3.) We have never required that a employee pick up a king mattress or adjustable base by themselves. Help is always available and recommended on these heavier items. 4.) In terms of not making much money, it is a commission based pay system and just our average sales reps make over $40,000 per year and managers over $70,000. While you may have experienced a slow week, I guarantee you enjoyed many huge weeks. 5.) We have never held someone back for one poor customer experience, instead we use those as teaching opportunities and look towards your improvement in those areas. 6.) Your comments on education are very inaccurate. Our opportunity is for ANYONE with a drive to learn and succeed, as well as based on performance, not education level. Regardless of a person's education, they can have a great opportunity to move up with Denver Mattress if they demonstrate these character traits. 7.) Finally, we respect your opinion. We are sorry things didn't work out for you, but it is not necessary to attack current employees who are having successful careers with us. They have, and continue to, work hard to get where they are; and they should be able to state their opinions and have them respected as well. If you would like to discuss this further, please feel free to contact us at 303-566-8172.