Stay far far away... - Anonymous employee Dermalogica Employee Review

As long as the current General Manager and Current HR Director are in this company, stay far far away. Toxic & Poorly Managed. Employees are constantly overworked, pay is far below industry average and the resulting employee turnover only means people having to do multiple jobs with no end in sight. You could end up in a department with a great Director, but as long as the GM continues to micromanage every department and every job, good talented people will continue to leave and leave bad reviews as every complaint falls on deaf ears. The customer service department has 2 people for their 1000+ B2B Accounts and D2C consumers and no matter what is said, the GM refuses to give them more headcount. 2023 was their biggest year yet? Yet every department has their budgets cut and see no increase in headcount, so where is this money going? The Sales team is constantly under pressure to bring in more and more sales with less and less support. They are constantly targeted for not doing enough or having a "bad year" for only bringing 9% growth during a worldwide recession? Delusional. Getting your commission after hitting your numbers is like pulling teeth as the GM insists on micromanaging this process as well. There is no trust, no work/life balance, no appreciation for all the hardwork, but... hey, you have free snacks in the kitchen! Both the HR Director and GM are incredibly out of touch with reality and blame other leadership for the discontent among the employees. Terrible employee engagement scores result in the GM wanting to throw extravagant parties instead of just paying people for the job they were hired to do, trusting them to do it and hiring the appropriate number of people.