5.0
Jan 18, 2023
Anonymous employee
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
In just a very short time in the Medicare Advantage market, Devoted Health has one of the highest member approval ratings of any Medicare Advantage plan. That's a tribute to their investment in competitive health plans, benefits, and Customer Service. Customer Service Reps are allowed to take the time needed to address all of a member's issues or concerns, no matter how simple or complex they may be.
Cons
Their customer service reps are a one-stop shop so there's a wide knowledge base you need to develop to effectively address whatever comes your way, however there are plenty of resources (documentation and people) able to help you through that development.