I don't recommend this job to anyone - Member Service Guide Devoted Health Employee Review

where do I start, first they lied to me about vacation time. let me break this down, we get 2 weeks of paid vacation time for the whole year. 80 hrs for the 365 days we work. I'm not sure about you, but this isn't generous as it states on the website. we do get 1 mental health, 1 voting da, 1 flowing holiday so like 2.5 weeks of paid time for 365 days of year. Secondly, this job makes me feel like I'm back in elementary school. I mean when I say my parent never micromanaged me this much I mean it. They watch your literal every move. I mean down to how long you are in the bathroom for. you really have to deal with A LOT in a short period of time on these phones and no one is transparent enough to tell you this, ever! I mean even as you train for higher positions the training staff still gas lights you about what you will deal with. someone described the environment has toxic positivity and that is the literal best way to describe devoted. its very much gaslit, slap a smile and nice tone on regardless of what you are dealing with. if that's your vibe than this is PERFECT for you. mbrs are either rude as hell or sweet as can be. The fact that mbrs will down talk you and use racial, sexist, and derogatory language towards us but managements response to this is 'understand where the member is coming from' or take 5 mins is also very unacceptable. I blame myself because 1. any company that's all smiles and too nice is always too good to be true and/or hiding something and 2. because any company that cares more about its metrics and consumers does NOT actually care about its employees, they'll say they do and charm you with thing like fake benefits and nice people to show you when you start but they realistically care about one thing and that's they're metrics which = money. sad. this company won't las and if it does the turn around time for its employees will be crazy!