They talk a good game but it’s a front - Member Service Representative Devoted Health Employee Review

Hello! Thank you for taking the time to leave us this review and express your feelings about working as a Member Service Guide here at Devoted. We are pleased to hear you have experienced good things with our medical benefits offerings. We regret to hear that your overall experience, it seems, has been less than optimal. We value our Member Service Guides, and at the same time, we hold them to high standards as a group when it comes to metrics. You are crucial to holding up our mission of making sure our members are treated like family. We recognize these regulations and metrics do create some limitations within this role but have put together stress reduction programs to help Guides refuel that includes live and recorded classes and exercises. We’ve learned that 97% of class attendees agreed that the classes help them with their role and increased ease within their role. This program, along with our Lyra Benefit and the Calm App, are available to Member Service Guides at any time. We appreciate your feedback and sorry to hear this support did not work or speak to you. All employees, including Member Service Guides, are eligible to accrue up to 20 days (160 hours) of PTO per calendar year. This is prorated per employee based on the time of year that an individual starts with us. October through March, as mentioned above, is our busiest time of the year. So while we do have this generous PTO policy in place, it’s also our duty, as regulated by the federal government, to ensure we have the appropriate staff in place to manage call volume accurately and precisely. We do our best within the WFM and Member Service Guide organization to make sure there are buffers as we know life happens and want to do our best to accommodate the unplanned situations that arise. We’re sorry to hear this didn’t align for you at this time. Thank you again for taking the time to leave us feedback in a variety of areas. This information helps us to improve and hear all angles. We take strides to ensure our employees are heard, respected, and trusted. We recognize that all perspectives and experiences are different and we welcome the opportunity to continue the conversation. If you’d like to do so, please reach out to people@devoted.com. Thank you again, Devoted Health People Team