No one knows what their doing - TELESALES Representative Devoted Health Employee Review

1.0
Apr 23, 2025
Recommend
CEO approval
Business Outlook

Pros

You have a job to go to

Cons

System issues and no one will help you If you are stuck on a call where the KB doesn't help (which is most of them) no one will help or worse tell you the wrong answer to just hurry up and guess who gets called out for it, you. No one will put anything in writing and if they do it's vague and left to discretion of supervisor Speaking of supervisors, most don't care. A lot of favortism. Everyone is expendable. Devoted will do whatever to save money for the quarter. All the "we are family" talk goes out the window Policies are difficult to understand. HR will never ever assist you. Very condescending Cut throat. Don't believe the lies. All metrics. Not paid enough for what you do day in and day out

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Devoted Health Response
1y
Hi there, Thank you for taking the time to share your perspective and experience with us as a Telesales Representative. We’re sorry to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback. Based on your notes, we regret to hear that you did not feel supported in several ways. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal employees as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out Jacquelyn Singleton at jacquelyn.singleton@devoted.com. Thanks again, Talent @ Devoted Health

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5.0
Jun 10, 2026
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CEO approval
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Pros

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Cons

- There are two office spaces for hybrid work- they are great facilities but there are only two

4.0
Jun 24, 2026
Recommend
CEO approval
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Pros

Competitive pay, benefits and great hours. Lots of commission potential

Cons

The favoritism within the sales department is insane. Some of their 'top sellers' are just bullies to the clients, and will hang up on plan changes (since we don't get paid for them outside of AEP)it seems like they let them get away with it because they get sales.

1
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