Communicate, consult and compensate or lose you non-Utah employees - Anonymous employee DigiCert Employee Review

2.0
Apr 16, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They can make decisions a bit faster being a smaller, privately-held company.

Cons

I want to confirm previous reviews of Digicert management in the very poor manner they have handled Mountain View employees that were previously with Symantec. I don't know how it is in Utah, but here is what we have seen: 1) Management is indeed very narrow minded with a one-size fits all mentality, they don't seem to consult with very experienced Symantec personnel and just make decisions from the top with little regard as to what they're actually doing. Our confidence that they can actually manage a combined company that is worldwide, ethnically diverse, on many different time zones and several times their original size is extremely questionable. 2) There is an attitude from core Digicert Utah employees that "we bought them" referring to the Symantec division (several times larger than the original Digicert) which is a load of crap. On paper it may show Digicert as the lead, but it was really a merger of the much larger Symantec eCommerce/Website Security division orchestrated by Symantec CEO Greg Clarke and VC firm Thoma Bravo, a major Digicert investor. So if Digicert wants to keep dividing the company and angering the much larger group of ex-Symantec employees, just keep it up. 3) Benefits have cheapened somewhat under Digicert and a major error has been to not replace annual stock RSUs we received from Symantec despite repeated promises from John Merrill for equivalent compensation. Digicert is privately held and does not have stock to grant, but some sort of extra compensation has been promised to replace the RSUs repeatedly, so Merrill and Thoma Bravo need to get busy and figure out how to replace this compensation such that we aren't experiencing a pay cut. If they don't address this very soon, there is definitely going to be an exodus of good employees. I personally ran a Glassdoor total compensation analysis and not only am I $15k below my general worth here in Silicon Valley, I am even more below compared to Apple's compensation for the exact same position. And FYI to management, Apple alone has hundreds of comparable jobs in my exact category open right now within 25 miles of our location. 4) Digicert has almost without exception promoted original Utah employees to lead all the higher-level company positions, sometimes over more experienced Symantec employees who are highly qualified. There seems to be a "good ol' boys" Utah inner circle they want to maintain close control over - this is no way to run a world-wide company. This cronyism has been documented before in previous Glassdoor reviews. 5) Management communication and consultation with almost everyone in Mountain View, to include mid- and higher level managers is absolutely abysmal, essentially non-existent. They keep saying "Yea, we need to improve communication" but NEVER do anything about it. I don't think they know what the word "transparency" even means. In summary, we'll give them a couple of months to right the ship and, if they don't make major changes, they may not have much of a company left outside of Utah.

Explore other reviews about DigiCert

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

DigiCert has an amazing culture with a ton of great people who are always willing to collaborate and band together to achieve a common goal. I feel I have the tools, support, autonomy, and resources to succeed in my role and make a positive business impact.

Cons

There is definitely areas of opportunity when it comes to building for scale and breaking down operational silos as DigiCert continues to grow as an organization.

1
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DigiCert Response
1mo
Thanks for taking the time to provide your feedback. We are happy to hear you feel empowered to do your best work here at DigiCert. We are working to create additional opportunities for teams to work collaboratively and more effectively, namely by providing communication support and visibility across the organization. If you have specific recommendations, we'd love to hear them! Reach out to people@digicert.com Thanks for making DigiCert a great place to work. Best, DigiCert People Team
4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I have loved my team and manager since day 1. I stay because DigiCert continues to provide me with professional development opportunities. I began as a file clerk and now manage a team doing complex operational efficiency work. They supported me through an MBA and each year I take at least one course and attend at least one industry event to help expand my skill and reach. The pay is average, BUT when you add in the value of the above-average benefits, the total remuneration package is great.

Cons

DigiCert is owned by Private Equity. If you have not worked for a PE portfolio company before, it means they focus solely on making money and stripping out what they deem as fluff (which I deem as retention levers, like company parties and swag).

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DigiCert Response
6d
Thank you for sharing your experience. We’re delighted to hear that you’ve felt supported by your team and manager and have been able to grow your career through professional development opportunities. Stories like yours reflect our commitment to helping employees learn, grow, and reach their potential. We also appreciate your candid feedback regarding company priorities and culture. While strong business performance is important, our purpose is rooted in helping create a more secure digital world and advancing our vision to be the global leader in digital trust. Feedback like yours helps us continue to evaluate how we communicate our goals and maintain an engaging employee experience. Thank you for taking the time to share your perspective. If you ever have additional feedback, we're listening! Simply reach out to people@digicert.com and a member of our team will get in touch.
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