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Digital Federal Credit Union

Engaged Employer

Do not work here. Stay Far away - Call Center Representative Digital Federal Credit Union Employee Review

1.0
Jan 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Good amount of vacation and sick time and awesome cafeteria.

Cons

Over the top micromanaging. Supervisors that are not fit to lead. The lying and backstabbing. People are treated differently meaning while some break the rules, others are held accountable. This company looks for reasons to fire you constantly and it will stress you out. The company tells you about how easy it is to move up within company but its just about work place politics and who you hang out with. Not about the quality of work. This company will threaten to fire you. I was threatened to be fired over printing the handbook which they didn't provide. I had to fight DCU in unemployment court and won. They lied about our separation and the reasons which caused me to wait a year for my benefits which I did eventually get because I beat them in unemployment court. This company targets those who think outside the box and offer new ideas and speak up when somethings bothering you. This company wants to hire robots that don't try and better the company. Everyone is just a number. Stay away. So many peyot people went through issues like I have. When calling lawyers about my situation they laughed because evey month they are getting calls similar to mine about the horrendous situations this company puts people in.

Explore other reviews about Digital Federal Credit Union

5.0
Dec 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Senior leadership offers good communication about the changes. Good benefits. Positive atmosphere. Great outlook long-term.

Cons

I have none to share

1.0
Jan 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are good remote work

Cons

Micro management new ceo and since merger everything went down hill from there. Lots of favoritism no appreciation for the employees anymore. Basically the score changed for the worse adding ridiculous things to it. Open ended questions ok but if your question is not what they like you fail. Coaching and side by sides no help what so ever. Changed the structure some that were real great leads out or changed to something else. New leads or management are horrible they do not know how to lead at all. A lot of people quit including upper management because what they did is not good. Others quit because of the change it has nothing to do with not being adaptable to change. it has do some of the employees are being triggered to either leave or get layed off or let go. Agents that are awesome ask to much questions they want you out. Employees that are horrible they keep. It used to be a great place to work you get trained you there was growth employees appreciated for what they have done. New ceo she cut all of that out the Dcu way and culture no longer.

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