Pros
Starting pay for an info center representative in Chelmsford, MA is $15.75 per hour. Right off the bat, you get 2 weeks paid training and a guaranteed 40 hour work week. It's a great job if you need money upfront and need this pay consistently. In training, everyone meets the CEO and it really makes you feel like YOU are valued. Corporate call center with a cafeteria, free snacks, free food fridays, PTO and VTO (after 90 day introductory period) and many other great benefits in the chelmsford area (a gym) and medical benefits. They offer you plenty of support as you learn about DCU and all the procedures it takes to be a successful phone representative. You're never dropped, you're always given coaching, goals, and side by sides with mentors in order to improve and be confident.
Cons
Micromanaging and lack of advancement. Do you hate being watched by the second? Do you hate feeling like a cog in a workshop? Then working as a phone representative may not be the best gig for you. If you are even one second late to your scheduled start time, you are considered late. For example, if you are supposed to start at 9 : 00 : 00 AM, and you make yourself "available" at 9:01:00 ...technically 1 or 2 seconds late to pushing the "available button" they will mark your attendance with that. Essentially, you are being trained and sculpted to be as robotic as possible by being an agent here. You are supposed to know (or look up in the database) answers to hundreds of different processes and procedures. You are trained to do everything a certain way. No creativity. No chance to really be "you". You will feel like a robot. Any slight deviance to how they prefer you to explain something or do something for a member, and you will be told to fix it. Every time I am in an aux code other than "available, lunch, or break" I have to email my team leader. That means if I have my period and need to use the ladies' room, I have to email my TL and say " from 12:00 - 12:03 I was in the bathroom". It makes me feel like i have 0 privacy and must explain every single second of the day. I HATE feeling micromanaged, and this job will definitely do this to you. Also, be careful of your "after call work" essentially the 1 minute you are alloted per call to type up any relevant notes. They watch, monitor, and tally up every single second of every single day. Remember, to them you are a robot whose success is measured solely on how many calls you can take, how much of the time you are actually "available", and how successfully you follow their rulebook to resolve calls. People are really nice here though, don't get me wrong. For many people, micromanaging, bad management, and the awful aspect of being on the phone for 8 hours a day is very taxing. Also, you are not able to opt out of a 1 hr unpaid lunch. You have to take your lunch. Most of the time, I just want to get it over with. For now, I am only here for a paycheck and nothing more.