DCU - Collections Agent Digital Federal Credit Union Employee Review

Senior leadership offers good communication about the changes. Good benefits. Positive atmosphere. Great outlook long-term.

I have none to share

Honestly there are no pros, you are gaslit into thinking there is.

Where do I begin? Long hours, terrible work-life balance, outdated systems and procedures, complicated processes and procedures and it makes everything a difficult process for their members, high turnarounds, conflicting information from staff, no one seems to be on the same page, delays, super busy all the time, not enough time or staff to get to everyone, Saturdays are chaotic, no accountability, drama and gossip, fake people, and my favorite, one slight inconvenience and immediately get reported and in trouble with HR. Very manipulative and will gaslight you into thinking you are the wrong one for calling out issues, problems and flaws occurring in branch. And by far the number one thing demonstrated by few staff members, not all, disrespect. Disrespect for management from a few employees. All of this is not worth the paycheck, you will go insane. You’re just supposed to shut up and do your job.