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Digital Federal Credit Union

Engaged Employer

Management is a Joke - Call Center Specialist Digital Federal Credit Union Employee Review

2.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits, 401k matching, vacation time, flexible work schedule go above and beyond for employees

Cons

Much like a High School unless you are with the in crowd (being management) you are not going to get anywhere. It would appear as the less you know the more likely you are to be promoted over someone who has been there 10 years +. At this time only promoting people 30 and under who have less than 1 year experience as a supervisor. If you have a complaint cannot bring to management as they refuse to punish/talk about subject for fear of upsetting their friend/people not liking them. Had one supervisor who talked about her love life incessantly and when brought to management nothing was done. The whole team was made to feel like her life coaches instead of sales representatives.

Explore other reviews about Digital Federal Credit Union

5.0
Dec 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Senior leadership offers good communication about the changes. Good benefits. Positive atmosphere. Great outlook long-term.

Cons

I have none to share

1.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Honestly there are no pros, you are gaslit into thinking there is.

Cons

Where do I begin? Long hours, terrible work-life balance, outdated systems and procedures, complicated processes and procedures and it makes everything a difficult process for their members, high turnarounds, conflicting information from staff, no one seems to be on the same page, delays, super busy all the time, not enough time or staff to get to everyone, Saturdays are chaotic, no accountability, drama and gossip, fake people, and my favorite, one slight inconvenience and immediately get reported and in trouble with HR. Very manipulative and will gaslight you into thinking you are the wrong one for calling out issues, problems and flaws occurring in branch. And by far the number one thing demonstrated by few staff members, not all, disrespect. Disrespect for management from a few employees. All of this is not worth the paycheck, you will go insane. You’re just supposed to shut up and do your job.

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