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      Digital Federal Credit Union

      Engaged Employer

      Digital Federal Credit Union reviews

      Stressful - Member Service Representative Digital Federal Credit Union Employee Review

      3.0
      Nov 13, 2024
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and if you were so lucky to be trained for chat or email.

      Cons

      Management, scheduling, poor and unclear communication on how to be trained for other departments or skills. Always an attack on your quality of work. Too many meetings per month for a remote job. A coaching, a side by side, and 1-2 team meetings per month. All an hour. Too strict on adherence guidelines. Supervisors had too much access to agent queues. There was a sense of “put up and shut up”.

      Explore other reviews about Digital Federal Credit Union

      5.0
      Dec 17, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Senior leadership offers good communication about the changes. Good benefits. Positive atmosphere. Great outlook long-term.

      Cons

      I have none to share

      3.0
      Jun 18, 2026
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were pretty good but who knows now b/c they are merging w/ another credit union. The people who worked there were nice.

      Cons

      The pay is low and the opportunity to move up is limited. Its a call center Job and those jobs regardless of the company are not the best unless you really enjoy that kind of work. Its an okay place to work but if you can do better in terms of pay and type of job I would look elsewhere.

      2
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