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Digital Federal Credit Union

Engaged Employer

Okay but pass if you can find something better - Member Service Representative Digital Federal Credit Union Employee Review

3.0
Jul 27, 2025
Recommend
CEO approval
Business Outlook

Pros

High 401k match 100% up to 7% of your salary No Co-pay for psyc/therapy session Decent Health Insurance Remote Most of the people working there are nice You get 3 weeks of PTO plus holidays and you are required to take 1 week consecutive.

Cons

Its customer service Low starting pay they just upped the starting pay to 20.50 but I started at 18.83 Limited opportunity for growth Too much work for little pay, its not worth the stress and they somewhat micromanage you.

Explore other reviews about Digital Federal Credit Union

5.0
Dec 17, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Senior leadership offers good communication about the changes. Good benefits. Positive atmosphere. Great outlook long-term.

Cons

I have none to share

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits were pretty good but who knows now b/c they are merging w/ another credit union. The people who worked there were nice.

Cons

The pay is low and the opportunity to move up is limited. Its a call center Job and those jobs regardless of the company are not the best unless you really enjoy that kind of work. Its an okay place to work but if you can do better in terms of pay and type of job I would look elsewhere.

2
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