Customer Support Specialist - Customer Support Specialist Diligent Employee Review

3.0
Feb 3, 2022
Recommend
CEO approval
Business Outlook

Pros

In the Galway office, the management is good, with great co-workers and friendly environment.

Cons

The benefits are very low. While most of the companies in Ireland pay for broadband as we are all working from home at the moment, Diligent doesn't. We only get $250 which is about 220 euros to spend on working from home equipment. This 250 is enough for nothing. By the time you buy a second screen, you still have to spend a large amount of your own money to buy a proper chair, desk, keyboard, etc..No gym discounts, no local discounts in certain shops or services. Hopefully, that will improve in the future..

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Diligent Response
4y
Thanks for sharing your feedback with us. We’re so glad to hear you are enjoying many aspects of working at Diligent so far – including our incredible team members and supportive culture. While we strive to demonstrate our deep appreciation for our employees with comprehensive and competitive total rewards, we do hear your feedback and will take this onboard as an opportunity to consider how we can better equip our people for success. If there is more information you’d like to share that you think would help us better support you, please speak with your manager, ELT member, or a member of the HR team. Thanks again for sharing and for being part of our rock star Customer Success team in Galway! - Avigail Dadone, Chief People Officer

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1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

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