Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Diligent

      Engaged Employer

      Diligent reviews

      Easily accessible starting point for entering the Saas Industry - Sales Development Representative (SDR) Diligent Employee Review

      2.0
      Feb 23, 2023
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Diverse teams with great team members to learn from and collaborate with. Opportunity to expand your network cross departments. - Flexible work arrangement: 50% WFH / 50% office - Brand new building, very central location - Good efforts to set up social clubs/events - 2 extra "recharge weeks". - Opportunity to develop knowledge about Audit/ Risk/ Compliance

      Cons

      - Unrealistic targets (especially during the current economic situation and/or different markets). All Reps reviewed on the same target benchmark which is unfair (ie. Performance of 100% outbound reps should not be evaluated the same as reps getting mostly product requests). In addition, you will be required to make up targets when talking time off. - Very siloed Marketing and Sales activities and abysmal marketing management leading to poor overall results. More accountability, empathy and understanding at higher levels could solve a lot of issues. - Higher management seems to be very disconnected from the environment and the difficulties faced by reps. Extreme pressure applied while not considering team's frustrations and points raised. - Competitions set up misleadingly. Ex: tournaments with considerable monetary prizes (different from commissions) mentioned since the start. Unfortunately, it can take 4 months and counting to get your prize, even when you ask for updates. - Direct managers are under very high pressure from above, leading to dreadful work atmosphere. Beware of burnouts and poor mental health. - Direct impact from negative atmosphere : very high turn-over (up to 10 people leaving under a 3 months period, out of 30ish people). - Basic training in place, not very suitable for the knowledge and skills required. Training tailored specificaly for R&C could be greatly beneficial due to the number of different solutions involved. - Entry job with virtually no opportunity for career progression unfortunately. Fine if you plan on staying SDR.

      avatar
      Diligent Response
      3y
      Your thoughtful and honest feedback is greatly appreciated. We certainly agree that our team members at Diligent are intelligent, helpful and driven individuals who help us all grow individually and as a business. We’re also glad to hear that you appreciated our flexible work options, competitive benefits, and the vibrant social events we offer to help build camaraderie among our colleagues. That said, we’re very sorry to hear your other comments regarding areas where your experience was not as positive. This description is not reflective of the positive and growth-focused work environment we strive to create and we are actively working to address some of the challenges associated with our high-growth and rapid change. Here at Diligent we have big ambitions, including high performance expectations, but we never want our team members to feel that their goals or workload is overwhelming or unrealistic. We realize that each department may have different things they are working to improve, and we’re actively investing in resources and processes to better the employee experience with strategic hiring of new team members, intentional coaching for both personal and professional development, and more comprehensive onboarding and enablement training. We’re also working to provide better career development tools for our team members with standardized career progression models, and we continue to add new ways to better recognize our talented colleagues. As for your comments on senior leadership and your direct managers, we take these concerns seriously and would like to understand more context around your feedback. If you’d feel comfortable, please share the specifics with us through our confidential HR email, HRconfidential@diligent.com. Thank you again for sharing your thoughts. We truly appreciate your feedback and your suggestions for better supporting SDRs and enabling better engagement with management as we are always looking for opportunity to improve. Thank you for your contributions to Diligent, and we wish you all the best going forward! - Avigail Dadone, Chief People Officer

      Explore other reviews about Diligent

      2.0
      Mar 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

      Cons

      Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

      11
      avatar
      Diligent Response
      3mo
      Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
      See reviews by: Helpful|Rating|Date|All
      Related searches: Diligent jobs | Diligent salaries | Diligent benefits | Diligent interviews
      Diligent reviewsDiligent Sales Development Representative (SDR) reviewsDiligent review