The Future is Bright - Customer Success Manager Diligent Employee Review

5.0
Feb 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Great core product, sticky with very loyal customers. Good cash comp and benefits.

Cons

Too many distractions from core mission.

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Diligent Response
1y
Thank you for taking the time to leave such a thoughtful review. We're thrilled to hear you find our product to be strong with a loyal customer base, and that you value our competitive compensation and benefits package. We appreciate your candid feedback regarding focus on the core mission. We're constantly striving to strike a balance between innovation and maintaining a clear direction. Our V2MOMs (Vision, Values, Methods, Obstacles, Measures) help to keep us focused by creating a shared vision, promoting clear communication, prioritizing initiatives, and fostering transparency. Your point about minimizing distractions is valuable, and we'll use your input to continue refining our approach. We wish you continued success in your role and look forward to your ongoing contributions! - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, unlimited PTO and good benefits

Cons

Leadership will tell you want you want to hear to keep you focused on being a BDR instead of helping you get promoted. Majority of AE type roles are not posted internally and do a ton of external hiring instead of promotions.

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