Bad bad bad - Customer Success Manager Diligent Employee Review

2.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

They do not care about their employees mental wellbeing and the environment is stressful.

Cons

Great solutions for customers. You would enjoy telling your clients about.

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Diligent Response
2y
Thank you for taking the time to share your feedback. We appreciate you highlighting the value you found in our customer success solutions. We appreciate your candid feedback about a stressful environment and a lack of focus on mental health. We take employee well-being seriously and are committed to fostering a positive and supportive work environment. Our Employee Assistance Program (EAP) provides confidential emotional and personal support both inside and outside of the workplace. We also have a Health & Wellness Employee Resource Group (ERG) dedicated to promoting overall well-being. They believe that emotional, mental, and physical health are interconnected. Their goal is to create a space where colleagues feel comfortable being themselves, achieve a healthy work-life balance, and openly discuss mental health. They aim to inspire each other on their personal wellness journeys. We value your input and hope these actions demonstrate our commitment to creating a better work environment for everyone. If you'd be open to it, we'd welcome the opportunity to discuss your experience in more detail, and invite you to reach out to us confidentially at hrconfidential@diligent.com Thank you for taking time to provide feedback. We wish you well in your future endeavors. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are passionate, kind, hard workers

Cons

Very toxic leadership, especially in HR. they label themselves as a “high performing culture” which to them means working 70 hour weeks with no true productivity. Constantly pointing the finger and blaming instead of asking questions and understanding the why. HR leadership doesn’t care about people in any capacity and simply does not have the emotional intelligence to run a team of this size at a global org. Nobody is rewarded for hard work until it’s too late and they want to retain you. Constantly penny pinching and cutting down titles and comp. You get what you pay for. The answer to everything seems to be replacing people with AI but the AI doesn’t exist.

2
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